This Refund Policy explains when and how Ruwwad LLC ("Raqi.io", "we", "us", or "our") issues refunds for paid subscriptions and Ads Studio credit top-ups purchased on raqi.io. It should be read alongside our Terms of Service.
1. Overview
Payments on Raqi are processed by Dodo Payments, our payment partner and merchant of record. Approved refunds are issued by Dodo Payments to your original payment method and typically arrive within 5 to 10 business days, depending on your bank.
The free plan requires no payment details, so nothing on it is ever charged or refunded. You can also cancel any paid subscription at any time and keep access until the end of the period you already paid for.
2. Subscription Refunds
First purchase, 30-day guarantee. If a paid Raqi plan is not working out, contact us within 30 days of your first subscription charge (monthly or annual) and we will refund it in full. This applies once per organization, to your first paid purchase.
Renewals. If a subscription renews and you did not intend to continue, contact us within 7 days of the renewal charge. If the new billing cycle is materially unused, we will refund the renewal.
Cancellation. Cancelling stops future charges. Your plan stays active until the end of the current billing period, and no partial refunds are issued for the remainder of a period you chose to cancel within, outside the windows above.
3. Credit Top-Up Refunds
Credit top-up packs are refundable within 14 days of purchase for the unused portion of the pack. Credits already spent on generations are deducted from the refund at the rate you paid for the pack. Monthly credits included with your plan are part of the subscription and follow the subscription rules above.
4. How to Request a Refund
Email support@raqi.io from the email address on your Raqi account and include your organization or workspace name. We review requests within 2 business days. Approved refunds are processed through Dodo Payments to the original payment method.
5. Fair Use
Refunds exist to remove risk from trying Raqi, not to make paid usage free. We may decline a request or deduct the value of consumed usage when an account shows patterns such as repeated purchase-and-refund cycles, heavy consumption of AI credits or conversations shortly before the request, or a breach of our Terms of Service.
6. Chargebacks
If a charge looks wrong, contact us before opening a dispute with your bank. We resolve almost every billing issue faster than a chargeback does, and unwarranted disputes can lead to suspension of the connected account while the dispute is investigated.
7. Changes to This Policy
We may update this policy from time to time. The date at the top reflects the latest revision, and material changes will be announced inside the product or by email. Refund requests are handled under the policy in effect on the date of the charge.