90 dialects
It replies in the dialect your customer writes in, from Iraqi Arabic to British English.
AI agents
An AI agent that answers in your customer's dialect
Give it your website, files and FAQs. It replies on Instagram, WhatsApp, Messenger, Telegram, SMS and web chat, books appointments, saves contact details and brings in your team when a person should answer.
Capabilities
Everything you need, built in
Give it your website, files and FAQs. It replies on Instagram, WhatsApp, Messenger, Telegram, SMS and web chat, books appointments, saves contact details and brings in your team when a person should answer.
Books appointments
It checks your free times in Google Calendar and books the slot your customer picks, or sends your Calendly or Cal.com link.
Saves contact details
When you allow it, names, phone numbers and emails shared in the chat go straight to the contact.
Reads and writes Google Sheets and Docs
It looks up prices or stock, adds new orders as rows, and writes notes to your documents.
Learns how your team writes
Once it has 15 messages, at least 5 of them your team's own replies, Raqi builds a writing profile. It refreshes at most once a day, when there are 10 new replies or 3 new post captions.
Hands over to your team
When a chat needs a person, the agent stops and lets your team know.
Knowledge
Knowledge goes in. Answers and actions come out.
Add your website and up to 9 more pages from it, files up to 10 MB each and your own text. It also reads the captions of your latest 30 posts.
- Up to 20 knowledge sources per agent
- Your website, read again every week
- PDF, Word, TXT and CSV files
- Test it in the chat window before it goes live
Handoff
When a person should reply, your team gets the chat.
Tell the agent which cases it should never handle alone, like refunds or complaints. It stops, tells the customer someone is on the way and flags the chat for your team.
- You decide when it hands over, in plain words
- The customer gets a short message in their own language
- Your team sees the chat under Action required and gets an email
Booking
It books the call while the customer is still in the chat.
Connect Google Calendar and the agent offers free times, checks for clashes and adds the event to your calendar. With Calendly or Cal.com, it sends your booking link.
- Free times from your own calendar
- It checks for overlaps before it books
- Calendly and Cal.com links work too
Getting Started
Up and running in minutes
Create the agent
Name it, add your website, files and FAQs, and write its rules in plain words.
Choose its channels
Pick the Instagram, WhatsApp, Messenger, Telegram, SMS or web chat accounts it should answer on. Each channel has one agent.
Test it, then turn it on
Chat with it in the test window first. When the answers look right, switch it on.
Put an agent on your busiest channel.
AI agents come with every paid plan: 1 on Starter, 5 on Growth, 10 on Scale and unlimited on Business. Create your account for free, then choose a plan.
No credit card required.