Insights that drive decisions
Real-time dashboards and reports across conversations, channels, agents, and campaigns. Understand what's working, what's not, and where to invest next.
Capabilities
Everything you need, built in
Conversation analytics
Track volume, resolution times, satisfaction scores, and trends across all channels.
Channel performance
Compare engagement metrics across WhatsApp, Instagram, Telegram, and more.
Agent performance
Monitor agent response times, handoff rates, and customer satisfaction per agent.
Campaign reporting
Measure workflow and broadcast performance with delivery, open, and response rates.
Real-time monitoring
Live dashboards showing active conversations, queue depth, and team availability.
Export & integrations
Export data to CSV or sync with Google Sheets. Build custom reports with your BI tools.
Dashboard overview
Everything at a glance
A single dashboard shows you conversation volume trends, channel distribution, agent workload, and key KPIs. Custom date ranges and real-time updates keep you informed.
- Customizable date ranges and comparison periods
- Real-time conversation volume and trend charts
- Per-channel message and engagement breakdown
- Team and individual agent performance cards
Getting Started
Up and running in minutes
Connect channels
Analytics start flowing the moment you connect a channel. No additional setup required.
Track metrics
View real-time dashboards for conversations, agents, channels, and campaigns.
Optimize
Use insights to improve response times, agent assignment, and automation flows.
Ready to get started?
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