Every conversation, one inbox
Unify WhatsApp, Instagram, Telegram, Messenger, Email, and Web Chat into a single team inbox. Never miss a message, assign conversations, and resolve faster.
Capabilities
Everything you need, built in
Omnichannel messaging
See every message from every channel in one threaded view. No more switching between apps.
Team collaboration
Assign conversations to agents, leave internal notes, and hand off seamlessly between human and AI.
Multi-channel support
Connect WhatsApp Business API, Instagram DMs, Telegram bots, Facebook Messenger, Email, and live chat.
Instant routing
Automatically route conversations to the right team or agent based on channel, topic, or segment.
Unified contact profiles
View full conversation history, contact details, tags, and custom fields across all channels.
Smart labels & filters
Organize conversations with tags, priority levels, and custom filters to stay actionable.
Real-time conversation management
Reply to any channel from one place
Whether a customer reaches out via WhatsApp, Instagram, or email, your team sees it in the same inbox. Reply instantly with AI-suggested responses or take over manually.
- Threaded conversations with full message history
- AI-powered reply suggestions and auto-complete
- Rich media support: images, videos, documents, voice
- Real-time typing indicators and read receipts
Contact intelligence
Know your customers before you reply
Every conversation is enriched with contact data: tags, lifecycle stage, past purchases, and custom properties. Make every reply contextual and personal.
- 360° contact profiles with custom fields
- Automatic tag and lifecycle stage assignment
- Conversation history across every channel
- Internal notes and team @mentions
Getting Started
Up and running in minutes
Connect your channels
Link WhatsApp, Instagram, Telegram, and more with a few clicks. No developer required.
Invite your team
Add team members and set permissions. Everyone sees the same shared inbox.
Start replying
Pick up conversations from any channel and reply in real-time. AI speeds things up.
Ready to get started?
Join thousands of teams using Raqi to grow faster.
No credit card required.