8 messaging channels, one inbox
Instagram, Messenger, WhatsApp, Telegram, SMS, email, web chat and custom channels share one list. TikTok connects for publishing only.
Inbox
Every conversation in one inbox
Messages from Instagram, Messenger, WhatsApp, Telegram, SMS, email, web chat and your own custom channel arrive in one shared inbox. Reply yourself, let an AI agent answer, or hand the chat to your team.
Capabilities
Everything you need, built in
Messages from Instagram, Messenger, WhatsApp, Telegram, SMS, email, web chat and your own custom channel arrive in one shared inbox. Reply yourself, let an AI agent answer, or hand the chat to your team.
Notes and saved replies
Leave notes only your team can see, and insert a saved reply by typing its shortcut, such as /welcome.
Action required
Chats that need a person wait in one view: handoff requests, handed-over chats with no reply yet and failed AI replies. If the customer asks for a person again, your team gets another alert, at most once every 10 minutes.
AI or your team, per chat
Set each conversation to the AI agent, a human or unassigned. When a teammate replies, the agent waits 60 seconds before it answers again.
Contact profiles
Tags, custom fields and activity beside every chat, plus the customer's Shopify orders when your store is connected.
Stages, tags and filters
Move each chat through 6 lifecycle stages you can rename. Filter the inbox by channel, stage, agent type or tag.
AI agent in the inbox
Let the agent take the first reply.
Your AI agent answers in each customer's dialect and uses the tools you connect. Every reply stays in the thread, and you can step in at any moment.
- Switch the agent off or back on in any conversation
- AI Summarize sums up a long chat, and AI Assist drafts your reply
- Handed-over chats wait for your team under Action required
Contact details
Know your customer before you reply
The panel beside each chat shows the contact's channel, details, tags, fields and stage. With Shopify connected, it lists their orders too.
- Tags and custom fields
- One of 6 lifecycle stages
- Shopify orders with items and tracking links
- Notes only your team sees
Getting Started
Up and running in minutes
Connect your channels
Link Instagram, Messenger or Telegram on the free plan. WhatsApp, SMS and web chat start on Starter, and email on Scale.
Invite your team
Growth includes 2 seats, Scale 5 and Business 15. Everyone in the workspace can see and answer chats.
Reply from one place
Answer every customer from the same inbox, with their history on screen.
Bring every conversation into one place.
The inbox is free to start. Connect two channels today and add AI agents when you need them.
No credit card required.