When Raqi fits
Your team wants the AI to send the first reply, in English or in your customers' Arabic dialect, with a teammate ready to take over when a customer asks for a person.
Buyer's guide
Choosing a team inbox for social and messaging
A team inbox earns its place in daily work: who answers, who sees what, and what it costs as the team grows. Here are Raqi's numbers by plan and the checks worth running in any inbox.
| What to compare | Raqi | What to check in any tool |
|---|---|---|
| Seats | 1 on Free and Starter, 2 on Growth, 5 on Scale and 15 on Business, owner included. | Ask whether each extra teammate costs more. |
| Conversations a month | 100 on Free, 500 on Starter, 2,500 to 7,500 on Growth, 10,000 to 20,000 on Scale and 25,000 to 50,000 on Business. A conversation counts only when the customer writes. | Check how the tool counts a conversation and what happens past the cap. |
| Conversations the AI handles | 500 a month on Starter, 2,000 to 4,000 on Growth, 3,600 to 7,100 on Scale and 7,800 to 12,000 on Business. Free has no AI agents. | Check whether AI replies have their own allowance or price. |
| Team tools | Assignment, internal notes, snippets, AI Summarize, AI Assist and an Action required tab. Each chat shows who is answering: AI Agent, Human Agent or Human (AI paused). | Run a busy hour with two teammates and see whether replies collide. |
| Handoff | When the AI hands a chat over, it goes to Action required. If nobody picks it up, Raqi notifies the team again after 10 minutes. | Check how a teammate learns that a customer is waiting for a person. |
| Channels | 8 messaging channels in one inbox, by plan: Instagram, Messenger and Telegram on every plan; WhatsApp, SMS and Website Chat from Starter; Email and custom channels from Scale. TikTok connects for publishing only. | List the channels your customers use and check the plan each one needs. |
| Customer stages | 6 built-in lifecycle stages: New lead, Hot lead, Payment, Customer, Closed won and Closed lost. | Check that the stages match how your team tracks a sale. |
| The official WhatsApp Business API from Starter. Meta bills template message fees to your WhatsApp Business account directly. | Ask who bills WhatsApp fees and whether anything is added on top. | |
| Broadcasts | 1,000 recipients a month on Starter, 5,000 on Growth, 20,000 on Scale and unlimited on Business. | Check recipient caps and how opt-outs are handled. |
| Store and connections | Shopify order details in the inbox Orders card. MCP connector from Starter, priority support from Scale, private API on Business. | Check what your store and your other tools can share with the inbox. |
The last column lists checks, not claims about any vendor. The Raqi column reflects current plans. Review current features and prices before you subscribe.
When another setup may fit
If your team already works well in a dedicated help desk with its own reporting, keep it and try Raqi on one channel first, such as Instagram DMs.
Questions
Frequently asked questions
How many teammates can use one workspace?
Seats include the owner: 1 on Free and Starter, 2 on Growth, 5 on Scale and 15 on Business.
Who pays WhatsApp message fees?
Meta bills template message fees directly to your WhatsApp Business account. They are separate from your Raqi plan and depend on the message category and the recipient's country.
Does the AI stop when a teammate replies?
It waits. After a teammate sends a message, the AI stands down for 60 seconds, then continues with that reply in mind. To keep the AI out of a chat, turn it off for that chat: it shows Human (AI paused), and one click turns it back on.
Which plan does each channel need?
Instagram, Messenger and Telegram connect on every plan. WhatsApp, SMS and Website Chat need Starter or above. Email and custom channels need Scale or above.
Try Raqi free. No credit card needed.
Basic Instagram and Messenger Auto-DMs are unlimited on Free.