Testing & Debugging
Test your agent before going live.
Always test your AI agent before assigning it to live channels. Raqi provides a built-in test chat for this purpose.
Test Chat
Click Test on your agent's page to open the test chat. Send messages as if you were a customer and review the agent's responses. The test chat behaves exactly like a real conversation, including knowledge source lookups and integration checks.
Screenshot Needed
Agent test chat panel showing a simulated conversation with customer and agent messages
ID: agent-test-chat • Suggested: 1200×700
Debugging Tips
If your agent isn't responding correctly:
- Check that the knowledge sources are enabled and contain the relevant information
- Review the agent's instructions — ambiguous instructions lead to inconsistent responses
- Lower the temperature (0.3-0.5) for more predictable responses
- Check the conversation logs in the agent dashboard for error patterns
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