Automations Overview

Automations live in Apps. Each app is a ready-made automation for one channel, with no workflow building needed: pick a trigger, write your message and publish.

The Four Apps

You can run automations on:

• Instagram automations: DM everyone who comments on a post or reel, replies to a story, comments on a live, or sends you a DM. Basic Auto-DMs are free.
• Messenger automations: DM people who comment on your Facebook Page posts, or reply when someone messages your Page. Basic Auto-DMs are free.
• WhatsApp automations: auto replies on any message, a keyword or the first message (paid; WhatsApp starts on Starter).
• Telegram automations: replies to messages, keywords, /commands and button taps (paid, from Starter).

Automations vs. Workflows

Two tools, two jobs:

• Automations (Apps): one channel, one trigger, one reply. Set up in a minute.
• Workflows: the visual builder, with several steps, questions, waits, branches and integrations.

How a Comment-to-DM Automation Works

The most common pattern:

• In Instagram automations, click New automation and pick Comment on a post or reel.
• Choose One post, Any post or Next post (only posts you publish after saving).
• Add keywords such as PRICE, or answer every comment.
• Optionally reply publicly to the comment.
• Write the DM. Text and button adds a link button to your shop or booking page.
• Click Publish. Raqi sends the DM within seconds of a matching comment.

Broadcasts

From any app, New automation > Broadcast campaign sends one message to many contacts: all contacts, people who wrote in the last 24 hours, or a tag. Instagram and Messenger only allow messages to people who wrote in the last 24 hours; on WhatsApp an approved template reaches anyone. Each plan includes a monthly number of broadcast recipients.