AI Agents Overview
What AI agents can do and how they work.
AI Agents are autonomous conversation handlers that respond to customer messages using natural language. They can answer questions, collect information, process orders, book appointments, and seamlessly hand off to human team members when needed.
Screenshot Needed
AI Agents page showing agent cards with status, channel assignments, and conversation counts
ID: ai-agents-page • Suggested: 1200×700
How AI Agents Work
When a customer sends a message to a channel with an assigned AI agent, the agent:
- 1. Analyzes the incoming message in context of the conversation
- 2. Searches its knowledge sources for relevant information
- 3. Generates a response following its instructions and personality
- 4. Applies any connected integrations (look up orders, check calendars, etc.)
- 5. Sends the response through the same channel
- 6. Escalates to a human if it can't handle the request
Agent Types
Raqi supports different agent types optimized for specific use cases:
| Type | Best For |
|---|---|
| Sales | Lead qualification, product recommendations, pricing inquiries |
| Support | FAQ handling, troubleshooting, ticket management |
| General | Versatile — can be customized for any use case |
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