Channel Performance
Per-channel breakdown of conversation and message metrics.
The Channel Performance report shows how each connected channel is performing. Compare message volume, response times, and customer engagement across channels.
Screenshot Needed
Channel performance chart showing bar chart comparing WhatsApp, Instagram, and Telegram metrics
ID: analytics-channel-performance • Suggested: 1200×700
Available Metrics
Channel-level metrics include:
- Total messages sent and received
- New conversations started
- Average first response time
- Customer satisfaction score (when feedback is collected)
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