Analytics Overview
Your analytics dashboard — metrics, charts, and reports.
The Analytics dashboard gives you a bird's-eye view of your workspace performance. Track conversation volume, response times, agent effectiveness, and channel metrics across customizable date ranges.
Key Metrics
The dashboard tracks these core metrics:
- Total Conversations — Number of conversations in the selected period
- Open / Closed — Current conversation distribution
- Avg. Response Time — How quickly your team and AI respond
- Avg. Resolution Time — Time from first message to conversation close
- AI Handling Rate — Percentage of conversations handled entirely by AI
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