Agent Performance
How your team and your AI agents share the work.
Analytics shows how conversations are split between your team and your AI agents.
Team Members
The Users tab shows, for each team member:
- Assigned conversations
- Closed conversations
- Contacts
- Messages sent
AI Agents
The Overview tab shows AI assignments: how many open conversations are currently with an AI agent. To check how an agent handles customers, read its conversations in the Inbox and review the handoffs it requested.
Was this article helpful?