Inbox Overview
Your unified messaging inbox — how it works.
The Inbox is the heart of Raqi — a unified view of all conversations across every connected channel. Whether a customer messages via WhatsApp, Instagram, or Email, it all appears here.
Screenshot Needed
Inbox page showing conversation list on left, message thread in center, and contact panel on right
ID: inbox-full-view • Suggested: 1200×700
Layout
The inbox is divided into three panels:
- Conversation List (Left) — All conversations sorted by last message time. Filter by status (Open, Closed, All), search by contact name, and see unread counts.
- Message Thread (Center) — The full conversation thread with the selected contact. Send text, media, voice messages, and templates.
- Contact Panel (Right) — Contact details, tags, custom fields, lifecycle stage, and conversation history. Collapsible on smaller screens.
Conversation Status
Conversations have a lifecycle:
- Open — Active conversation requiring attention
- Closed — Resolved conversation (can be reopened)
- Snoozed — Temporarily hidden, reappears at a scheduled time
AI Status Indicator
Each conversation shows whether AI is active or paused:
- 🤖 AI Active — The AI agent is handling this conversation
- 👤 Human Takeover — A team member took over from the AI
- ⏸️ AI Paused — AI temporarily disabled for this conversation
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