AI Assist in Inbox
AI summaries and AI-drafted replies while you answer by hand.
The message bar has two AI tools that help even when your team answers by hand.
AI Summarize
Click AI Summarize to get a short summary of the conversation. You can regenerate or delete it. It helps with long threads and when a teammate takes over.
AI Assist
AI Assist drafts a reply with the AI agent assigned to this channel, using its knowledge and tone. It needs an agent on the channel; without one you see "No AI agent assigned".
Important: AI tools in the inbox use your AI agents, which come with paid plans from Starter.
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