Platform Overview

Raqi is a customer engagement platform for social and messaging channels. You answer Instagram, Messenger, WhatsApp, Telegram, SMS, email and website chat conversations from one inbox, automate replies with ready-made apps and visual workflows, and let AI agents answer customers in their own dialect. A Content Hub and an Ads Studio help you plan posts and create AI images and videos.

What is free and what is paid

Raqi has a Free plan with no time limit, and there is no free trial of the paid plans.

• Free: unlimited basic Auto-DMs on Instagram and Messenger (for example, a DM to everyone who comments a keyword on your post). The Ads Studio also works on Free, pay as you go with credit packs, and your Free history keeps the latest 10 results.
• Paid, from Starter: AI agents with a monthly number of AI conversations, workflows, the other apps, broadcasts, integrations and monthly AI credits.
• Conversations are unlimited on every plan, Free included.
• No overage billing: when you reach a limit, that feature pauses until the next month or an upgrade. AI conversations can also continue on prepaid AI credits if an owner or admin turns on Keep AI running.
• Coming soon: Voice AI (phone calls answered by your AI agent).

Key Concepts

Here are the core concepts you will meet throughout the platform:

• Workspace: your team's shared space. Channels, contacts, conversations, agents, workflows and integrations all belong to one workspace.
• Channels: the accounts you connect (an Instagram account, a WhatsApp number, a Telegram bot and so on).
• Contacts: the people who message your business, with their tags, fields and lifecycle stage.
• Conversations: message threads with a contact. Each one has a lifecycle stage such as New Lead, Hot Lead or Customer.
• AI agents: assistants that reply to customers from the knowledge you give them and hand the chat to your team when needed.
• Apps: ready-made automations per channel, such as comment-to-DM.
• Workflows: visual flows that start on a trigger (a message, a comment, a tag) and run steps.
• Integrations: outside tools (Google Sheets, Stripe, Shopify and more) that agents and workflows can use.

How it is organized

Raqi has two levels: Organization, then Workspaces. The organization holds the plan, billing, AI credits and seats. Each workspace (for example one per brand or branch) keeps its own channels, contacts, agents and settings, and data never crosses between workspaces.