Channels Overview
Understanding channels and how to connect them.
Channels are the messaging platforms your customers use to reach you. Raqi supports multiple channel types, each with its own setup process, capabilities, and limitations.
Screenshot Needed
Channels page showing connected channels with status indicators and manage buttons
ID: channels-page-overview • Suggested: 1200×700
Supported Channels
Raqi supports the following messaging channels:
| Channel | Type | Key Features |
|---|---|---|
| WhatsApp Business API | Meta | Templates, media, voice, read receipts, broadcast |
| Instagram DM | Meta | Direct messages, story replies, comment triggers |
| Facebook Messenger | Meta | Page messages, Messenger bot capabilities |
| Telegram | Independent | Bot messages, commands, inline keyboards |
| Email (Gmail) | Send/receive emails as conversations | |
| Web Chat | Custom | Embeddable widget for your website |
Channel Status
Each channel has a status indicator:
- 🟢 Connected — Channel is active and receiving messages
- 🟡 Pending — Connection started but not yet verified
- 🔴 Disconnected — Channel is not active, needs reconnection
- ⚠️ Error — Token expired or authentication issue
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